Shipping policy

SHIPPING POLICY

Last updated: September 6, 2026

MAIRIQUE currently ships to customers in the United States.

SHIPPING PROCESS

Orders are processed after payment has been successfully received. Processing and fulfillment times may vary depending on the product, inventory location, order volume, and fulfillment requirements.

Once your order has been processed and shipped, you will receive tracking information when tracking is available.

SHIPPING TIMES

Delivery times vary by product and destination. The estimated delivery timeframe applicable to your order will be communicated on the product page, at checkout, or through your order confirmation where available.

Delivery estimates are not guaranteed and may be affected by factors outside our control, including carrier delays, weather, holidays, customs or regulatory issues, incorrect address information, and other unforeseen circumstances.

SHIPPING COSTS

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Some products or promotions may qualify for free shipping. Any applicable shipping offer will be clearly stated on the relevant product page or at checkout.

ORDER TRACKING

When tracking information is available, it will be sent to the email address provided with your order.

Please allow some time for tracking information to become active after the order has been shipped.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

MAIRIQUE is not responsible for delays or delivery problems caused by an incorrect, incomplete, or outdated address provided by the customer.

If you realize that you entered an incorrect shipping address, please contact us as soon as possible at support@mairique.com. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or been shipped.

DELIVERY DELAYS

Estimated delivery dates are provided as guidance and may change due to circumstances outside MAIRIQUE's control.

If your order appears to be delayed, please contact us at support@mairique.com with your order number. We will review the available tracking information and assist you with the next steps.

LOST, DAMAGED, OR UNDELIVERED ORDERS

If your order arrives damaged, contains an incorrect item, or appears to be lost or undelivered, please contact us at support@mairique.com as soon as possible.

Please provide your order number and any relevant photographs, tracking information, or other details that may help us investigate the issue.

We will review the situation and, where applicable, provide a replacement, refund, or other appropriate resolution in accordance with our Return & Refund Policy.

MULTIPLE ITEMS IN ONE ORDER

If an order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment location, or shipping method.

You may therefore receive more than one package for a single order.

If you have any questions about shipping or your order, please contact:

MAIRIQUE
Email: support@mairique.com