Refund policy

RETURN & REFUND POLICY

Last updated: September 6, 2026

At MAIRIQUE, we want you to be happy with your purchase. If there is a problem with your order, please contact us at support@mairique.com and we will work with you to resolve the issue.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged or defective, or you receive an incorrect or missing item, please contact us as soon as possible after delivery.

To help us resolve your request quickly, please provide:

• Your order number
• A description of the issue
• Clear photographs of the item and packaging
• A video when necessary to clearly show the issue

Please do not return an item before contacting us and receiving return instructions from MAIRIQUE. The return address and instructions will be provided only when a return is authorized.

Depending on the circumstances, we may offer a replacement, replacement part, partial refund, or full refund.

ITEMS THAT ARE NOT ELIGIBLE FOR A REFUND

We generally do not offer refunds or replacements for:

• A change of mind after purchase
• An item that was ordered incorrectly by the customer
• Incorrect size or color selected by the customer when the correct item was shipped
• An incorrect or incomplete shipping address provided by the customer
• Packages that could not be delivered because the customer was unavailable, refused delivery, or failed to collect the package
• Normal minor variations, characteristics, or imperfections that are consistent with the product description and manufacturing process

If you believe your order has an issue that is not covered above, please contact us at support@mairique.com and we will review the situation.

RETURN REQUESTS

If a return is approved, MAIRIQUE will provide specific return instructions and the applicable return address.

Do not send a product to an address shown on the package or to any other address unless MAIRIQUE has specifically instructed you to do so.

Where a return is required, the customer may be responsible for return shipping costs unless the return is due to an item being damaged, defective, incorrect, or otherwise confirmed by MAIRIQUE to qualify for seller-paid return shipping.

REFUNDS

Once your request has been reviewed and approved, we will process the applicable refund to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

If a replacement is approved instead of a refund, we will arrange the replacement according to the applicable fulfillment and shipping process.

ORDER CANCELLATIONS

If you need to cancel an order, contact us as soon as possible at support@mairique.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped. Once an order has entered processing or has been shipped, cancellation may no longer be possible.

If an order cannot be cancelled because it has already been processed or shipped, the applicable return and refund terms will apply.

LOST OR UNDELIVERED ORDERS

If your order has not arrived within the expected delivery period, please contact us at support@mairique.com with your order number.

We will review the available tracking information and work with our fulfillment partner to determine the appropriate resolution.

If tracking shows that an order has been delivered but you cannot locate it, please first check with household members, neighbors, and the delivery carrier where appropriate. We may request additional information or documentation before determining whether a refund or replacement is available.

If you have any questions about returns, refunds, replacements, or your order, please contact:

MAIRIQUE
Email: support@mairique.com

We will review your request and provide the next steps.